Refund & Returns Policy — Pixelflow LLC

Last Updated: [Insert Date]

Thank you for purchasing from Pixelflow LLC. We are committed to providing high-quality digital products designed to support your personal and professional growth.
Because all of our products are digital and instantly delivered, our refund and return guidelines differ from those of physical goods.

Please read this policy carefully before making a purchase.

1. Digital Product Refund Policy

Since our products are delivered electronically (eBooks, PDF guides, planners, templates, courses, and audio content), all sales are considered final.

We typically do not offer refunds for the following reasons:

Digital products cannot be “returned” once downloaded or accessed
Instant access is granted immediately upon purchase
Preventing unauthorized access or misuse of content

However, we understand that exceptional cases may occur. You may be eligible for a refund under the following conditions:

You may request a refund if:

You purchased the same product more than once accidentally
You experienced a technical issue that prevents access to the product, and our support team cannot resolve it
You received the wrong product due to a system or billing error

Refund requests must be submitted within 7 days of purchase.

2. No Refunds for the Following

We do not offer refunds if:

You changed your mind after purchasing
You expected a different result or outcome
You did not read the product description before buying
You are unable to download the product due to issues with your own device or software
You completed or consumed a course or digital file
The product was purchased during a promotional sale or discount

These policies help protect the integrity and value of our digital content.

3. Exchanges

Digital products cannot be exchanged once delivered.
If you believe you received the wrong item by mistake, contact us and we will fix the issue promptly.

4. Chargebacks & Fraud Prevention

Before initiating a chargeback through your bank or payment provider, we request that you contact us directly so we can resolve the issue quickly.

Unauthorised chargebacks will be investigated, and we may restrict access to future purchases from Pixelflow LLC.

5. Customer Support & Troubleshooting

If you are having trouble downloading or accessing your digital product, our support team is happy to assist you. We can help with:

Download issues
Broken links
Account access problems
File compatibility concerns

We want to ensure you can use and enjoy what you purchased.

6. How to Request a Refund

To request a refund under the qualifying conditions listed above, please contact us at:

Email: [Insert Your Support Email]
Subject Line: Refund Request – [Order Number]

Please include:

Your full name
Order number
Date of purchase
Reason for requesting a refund
Any screenshots or documentation (if applicable)

We review all requests and respond within 3–5 business days.

7. Policy Updates

Pixelflow LLC reserves the right to update this Refund & Returns Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions about this Refund Policy, feel free to contact us:

Pixelflow LLC
New Mexico, USA
Email: info@pixelflowllc.com
Website: https://pixelflowllc.com/